Patient Services Rep II - APP
As the largest healthcare provider in nine counties, Asante provides comprehensive medical care to more than 580,000 people throughout Southern Oregon and Northern California. Our facilities include Asante Ashland Community Hospital in Ashland, Asante Rogue Regional Medical Center in Medford, Asante Three Rivers Medical Center in Grants Pass, Asante Physician Partners and additional healthcare partnerships throughout the region. Virtually all medical specialties and services are represented in an organization dedicated to personalized care and sophisticated technology. Asante's entities offer outstanding opportunities for career advancement and professional growth. Our mission is simple: "Asante exists to provide quality healthcare services in a compassionate manner, valued by the communities we serve."
At Asante we believe that we are defined by our values the traits that guide us as we serve patients and the community:
Excellence - Respect - Honesty - Service Teamwork
The Patient Services Representative II (PSR), under general supervision, is a multi-tasking position performing a variety of support functions for a medical clinic. Duties may include all or part of the following: greeting and directing patients and visitors; telephone management; scheduling; registration; copay collections; time of service account management; charge entry; appropriate cash and end-of-day closure procedures; and obtaining preauthorization for treatment from insurance, Medicare, or other agencies for patients. The PSR will ensure all provider schedules are appropriately populated, telephones are responded to according to established protocols, and complete registration information is captured prior to, or during each patient visit. In this role, the PSR will perform appropriate and timely charge entry for all patients' visits, manage cash drawers according to established protocols, post cash to patient's accounts, and manage patient responsible account balances at the time of service. Monitoring office services and supplies. Collaborative interaction with patients, physicians, other staff members and management, patient satisfaction and accurate processing of all front-end functions are integral to the success of this position.
Education: High school diploma or equivalent is required. Medical terminology and/or college level courses are preferred.
Experience: At least two years of relevant front-desk customer related experience in a healthcare setting, as well as prior experience and demonstrated competence with patient or customer information systems is required.
Preferred experience includes word processing/computer experience (MS Word, Excel, Outlook, Publisher); knowledge of charge entry and patient registration processes; experience handling and reconciling payment receipts; previous experience in a medical clinic setting working with multiple physicians.