Asante Careers

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Patient Service Rep - Rehab Services

Req #: 26575
Facility: Asante Three Rivers Medical Center
Location: Grants Pass, OR
Department: Rehab Admin ATRMC (1100-70815)
Category: Rehabilitation Services
Schedule: Full Time
Hours: 80 ppd
Target Salary Range: $15.36 - $19.20
Union Position: No
Patient Service Rep (PSR) Opportunity Overview

The Patient Service Rep (PSR) for Rehab Services is responsible for completing an efficient and orderly registration and admission process in a fast-paced, team-oriented environment. In this role, the PSR performs complex scheduling for multiple disciplines within the Rehab department (PT, OT, Speech Language Pathology) and insurance verification of all Rehabilitation outpatients. The position is based at Asante Three Rivers Medical Center in Grants Pass, Oregon.
As a Patient Service Rep (PSR) at Asante you will have the opportunity to:
Work closely with therapy professionals as well as answering telephones and greeting patients
Ensure accurate information is collected and patients are aware of their rights
Collect estimated patient payment as appropriate
Train new employees in the complex, technical aspects of the job and mentor employees
Identify areas for process improvement and develop recommendations for solutions
Work customer service issues to resolution
Conduct quantitative / qualitative analysis for the department as identified
Understand and solve complex problems dealing with governmental entitlement programs, commercial insurance requirements, contractual obligations, and reporting requirements


Associates degree or equivalent years of experience utilizing applicable skills required

2 plus years medical office or related experience required
Knowledge of CPT / standard diagnostic codes and insurance / payor requirements required
Preferred: Experience in a rehabilitation setting; 1 year experience in a hospital registration department; and/or 1 year experience in a hospital-based setting
Preferred: Knowledge of Medical Terminology and Epic Software
Preferred: Bilingual in English/Spanish

Preferred: Basic Life Support for the Healthcare Provider (BLS) certified by the American Heart Association (AHA)

Additional Requirements
Understand trends in insurance billing and other third party reimbursement issues
Willingness to flex work schedule as needed
Assist ill and/or elderly patients
PC, MS Windows experience required

Compensation & Benefits

Targeted starting wage: $15.36- $19.20/hr.
Comprehensive benefits including medical, dental, vision and wellness
Excellent retirement package with up to a 6% employer contribution
Tuition reimbursement available

About Asante and Southern Oregon
Asante is one of the top 15 health systems in the nation and the largest healthcare provider in nine counties. We are locally owned and based in beautiful Southern Oregon. We provide comprehensive medical care to more than 580,000 people throughout southern Oregon and northern California. Our facilities employ over 5000 people and include Asante Ashland Community Hospital in Ashland, Asante Rogue Regional Medical Center in Medford, Asante Three Rivers Medical Center in Grants Pass, Asante Physician Partners, and additional healthcare partnerships throughout the region.
At Asante we believe that we are defined by our values the traits that guide us as we serve patients and the community:

Excellence - Respect - Honesty - Service Teamwork

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