Customer Service Representative (Guest Services)

Customer Service Representative (Guest Services)

Position Details: Full time position

Salary: $14.70 -$18.37 depending on experience/qualifications

Why Asante

Asante is more than a great hospital system in an amazing location. We are a community of passionate providers and service-focused caregivers who collaborate to deliver amazing patient outcomes; a place where titles don't matter as much as your creativity, drive, and passion. Our culture, values and people create an environment of sustained medical excellence.

Position Summary

The Customer Service Representative is the primary link between the customer and the Guest Services Department in the delivery of prompt, efficient, customer focused service. This person actively demonstrates personal daily involvement, visibility, open mindedness, maturity, professionalism and a sense of urgency in dealing with both external and internal customers. The Customer Service Rep must be able to identify customer needs, manage multiple interruptions, prioritize requests and route them to the appropriate personnel within established time frames as well as have the ability to communicate the mission of Guest Services to customers and knowledgeable of the processes, products and resources managed through Guest Services. This role requires performing clerical duties and providing administrative assistance to the Director, Regional Managers, Zone Managers or other members of the Guest Services leadership team. This may include, but is not limited to, maintaining records; developing and maintaining MSDS records; weekly, monthly, quarterly or annual reports; minute taking; coordinating training and meeting sessions; scheduling rooms; arranging catering; and maintaining training documentation. Also performs and coordinates a variety of duties related to, but not limited to, answering telephones, scheduling, dispatch, data entry, mail distribution, PBX functions (future), 2 way radio and/or pager (future), and demonstrates proper use of job related office equipment and supplies.

Qualifications

Education

• High school diploma, GED, or equivalent experience demonstrating the ability to effectively communicate as needed for the position is required

Experience

• Minimum 2 years of previous customer service or related on the job experience, such as secretarial/clerical experience in a fast paced, professional environment, is required

What We Offer for Full and Part-Time Positions

• Competitive starting wage
• Comprehensive benefits including medical, dental, vision, and wellness
• Excellent retirement package with up to 6% employer contribution
• Generous Earned Time Off
• Tuition reimbursement after one year of service

About Asante and Southern Oregon

Asante is a local, community owned and governed, not-for-profit organization that provides comprehensive health care services to more than 550,000 people in a nine-county area of Southern Oregon and Northern California. It includes Asante Ashland Community Hospital in Ashland, Asante Rogue Regional Medical Center in Medford, Asante Three Rivers Medical Center in Grants Pass, Asante Physician Partners throughout the Rogue Valley, and additional health care partnerships. Virtually all medical specialties and services are represented within an organization dedicated to providing exceptional care. With over 5,000 employees, Asante's entities offer outstanding opportunities for career advancement and professional growth. At Asante your work positively impacts your family, friends, neighbors and the community. Experience the difference in how you work, how you live and how you connect.

At Asante we are defined by our values - traits that guide us as we serve patients and the community:

Excellence - Respect - Honesty - Service - Teamwork

Asante is an equal opportunity employer. We are committed to employ and advance in employment women, minorities, qualified individuals with disabilities and protected veterans.