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Communications Operator (Guest Services)

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Req #: 9667
Entity: Asante Corporate
Location: Medford, OR
Department: Guest Services
Shift: 1st Shift - Days
Union Position: No
FTE: 0.080000
Schedule: Full Time
Salary: $15.65 - $21.51 depending on qualifications

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Communications Operator (Guest Services)

Additional Position Details: FTE: 0.080000 | Full Time | 1st Shift - Days | Weekend Availability Needed

Why Asante

Asante is more than a great hospital system in an amazing location. We are a community of passionate providers and service-focused caregivers who collaborate to deliver amazing patient outcomes; a place where titles don't matter as much as your creativity, drive, and passion. Our culture, values and people create an environment of sustained medical excellence.

Position Summary

The Communications Operator is responsible for operating the telephone communication center between the public and patients, physicians, and personnel. Their typical duties may include answering a multi-line phone, taking messages and paging personnel, triaging emergency calls and routing them to appropriate personnel according to departmental and/or organizational policy. They may also monitor or operate other communication and emergency systems.



  • High school diploma, GED, or equivalent experience demonstrating the ability to effectively communicate as needed for the position is required
  • Associates Degree, preferred


  • Six months of related experience is required (for Guest Services)
  • 1 or more years switchboard/ communications operator experience in a fast-paced, stressful environment (large acute care facility, emergency services setting, etc.) is preferred

Unit Specific Additional Requirement: For the Emergencies Services department, at least 1 year of Communication Center experience routing incoming calls or emergency dispatch experience is required

What We Offer for Full and Part-time Positions

  • Competitive starting wage
  • Comprehensive benefits including medical, dental, vision, and wellness
  • Excellent retirement package with up to 6% employer contribution
  • Generous Earned Time Off
  • Tuition reimbursement after one year of service

About Asante and Southern Oregon

Asante is a local, community owned and governed, not-for-profit organization that provides comprehensive health care services to more than 550,000 people in a nine-county area of Southern Oregon and Northern California. It includes Asante Ashland Community Hospital in Ashland, Asante Rogue Regional Medical Center in Medford, Asante Three Rivers Medical Center in Grants Pass, Asante Physician Partners throughout the Rogue Valley, and additional health care partnerships. Virtually all medical specialties and services are represented within an organization dedicated to providing exceptional care. With over 5,000 employees, Asante's entities offer outstanding opportunities for career advancement and professional growth. At Asante your work positively impacts your family, friends, neighbors and the community. Experience the difference in how you work, how you live and how you connect.

At Asante we are defined by our values - traits that guide us as we serve patients and the community:

Excellence - Respect - Honesty - Service - Teamwork

Asante is an equal opportunity employer. We are committed to employ and advance in employment women, minorities, qualified individuals with disabilities and protected veterans.

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