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Senior Epic Analyst - Grand Central Team

Req #: 9666
Entity: Asante Corporate
Location: Medford, OR
Department: ITS Ambulatory And Outreach
Shift: Day and Swing Shifts
Union Position: No
FTE: 1.000000
Schedule: Full Time
Salary: $39.92 - $59.88 depending on qualifications

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Senior Epic Analyst - Grand Central Team

Additional Position Details:

PLEASE NOTE: This is a remote position, however due to our pay practices, qualified candidates MUST reside within one of the following states: OR, WA, CA, ID, NV, UT, CO, AZ, NM, OK, TX, KY, TN, GA, NC, FL, ME, IL, MI, AK and MT. While candidates need to live or relocate to one of the aforementioned states, working remotely will require reliable broadband internet and personal cell phone service. Remote work may include working day-to-day operations during Pacific Standard business hours or online training.

Position Summary

The Senior Epic Analyst designs, analyzes, develops, tests, implements, and/or provides tier two technical assistance of assigned system applications. In this role, the Sr. Epic Analyst coordinates and strategizes with Epic representatives, application coordinators, supervisors and end users to configure and build Epic software and applications to meet organizational and client needs; troubleshoots problems, offers solutions and recommends a course of action to address the issues and needs of the end user and to achieve client and/or hospital specifications for Epic applications; and develops and modifies procedures to solve complex data processing problems and/or prepare detailed specifications from which programs will be written.

Please Note: This position supports the Grand Central Team. Over the years we have expanded the tools in Epic related to Real Time Eligibility (RTE) to offer our patients more accurate information about their cost of care. These additional features include copay query information, plan mapping, query chaining, and auto plan selection.



  • Bachelor's degree in computer science or related field, or equivalent in education and/or experience is required

Required Experience

  • 5 years collective experience as an Epic Associate Analyst and/or Epic Analyst is required
  • Experience with Microsoft Office programs (Word, Excel, PowerPoint) required for both levels

Preferred Experience

  • Experience in a clinic environment providing knowledge of clinic operations and processes including patient records or billing processes preferred (for ITS Ambulatory & Outreach)
  • Working experience in a healthcare environment such as healthcare operations, clinical areas, or information services
  • Experience with programming, system analysis, configuration, system implementation, and/or application support
  • Knowledge of the systems lifecycle, client-server technologies, clinical workflows and PC application support
  • Experience with Visio


  • The Senior Analyst is required to hold at least two Epic Certifications/Accreditations/Proficiencies across applications
  • Will be required to complete annual EPIC recertification requirements
  • Multiple Epic Certifications/accreditations/proficiencies across applications, preferred

Other Required Qualifications

  • Ability to exercise discretion and independent judgment in a variety of decision-making scenarios
  • Ability to work independently with little or no day-to-day supervision
  • Ability to conceptualize the visual effect of the product and how it will be used
  • Comfortable presenting in front of a group
  • Good attention to detail and ability to probe for information to fully understand the needs of the customer
  • Ability to solve problems and troubleshoot issues with a 'can do' attitude
  • Strong organizational and prioritizing skills
  • Ability to be a self-starter and work independently, but also know when to escalate issues
  • Ability to work within a team and to manage conflict
  • Excellent written and verbal communication skills

What We Offer

  • Competitive starting wage
  • Comprehensive benefits including medical, dental, vision, and wellness
  • Excellent retirement package with up to 6% employer contribution
  • Generous Earned Time Off
  • Tuition reimbursement after one year of service

Why Asante

Asante is more than a great hospital system in an amazing location. We are a community of passionate providers and service-focused caregivers who collaborate to deliver amazing patient outcomes; a place where titles don't matter as much as your creativity, drive, and passion. Our culture, values and people create an environment of sustained medical excellence.

More About Asante and Southern Oregon

Asante is a local, community owned and governed, not-for-profit organization that provides comprehensive health care services to more than 550,000 people in a nine-county area of Southern Oregon and Northern California. It includes Asante Ashland Community Hospital in Ashland, Asante Rogue Regional Medical Center in Medford, Asante Three Rivers Medical Center in Grants Pass, Asante Physician Partners throughout the Rogue Valley, and additional health care partnerships. Virtually all medical specialties and services are represented within an organization dedicated to providing exceptional care. With over 5,000 employees, Asante's entities offer outstanding opportunities for career advancement and professional growth. At Asante your work positively impacts your family, friends, neighbors and the community. Experience the difference in how you work, how you live and how you connect.

At Asante we are defined by our values - traits that guide us as we serve patients and the community:

Excellence - Respect - Honesty - Service - Teamwork

Asante is an equal opportunity employer. We are committed to employ and advance in employment women, minorities, qualified individuals with disabilities and protected veterans.

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