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Patient Access Representative - Medford/Ashland

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Req #: 10659
Entity: Asante Corporate
Location: Medford, OR
Department: Patient Registration
Shift: Variable Hours/Variable Days
Union Position: No
FTE: 0.000001
Schedule: On Call
Salary: $17.00 - $21.25 depending on qualifications

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Patient Access Representative - Medford/Ashland

Asante is currently hiring Patient Access Reps in both our Outpatient and Emergency departments for full and part time benefited positions as well as, flexible workforce/on-call positions that include a variety of schedules and shifts.

Join Asante's Patient Registration team and come work where what you do really matters!


These positions are based out of Asante Rogue Regional Medical Center in Medford and Asante Ashland Community Hospital in Ashland.

Salary: The typical starting range is $17.00 to $21.25 (based on qualifications and years of relevant experience)



The Patient Access Rep for Outpatient provides customer-service coverage in centralized registration areas such as front office, outpatient, inpatient, and emergency department locations of Asante and assumes the responsibility for successful financial outcomes of all patient services. Hours covered are from early mornings to evenings with potentially some weekend shifts. Extra shift differentials are paid for weekend hours.

The Emergency Department requires 24/7 coverage and the Patient Access Rep for the ED provides customer-service coverage in emergency department locations of Asante and assumes the responsibility for successful financial outcomes of all patient services. Typically, the ED Patient Access Reps work 12-hour shifts (for either the day/evening hours or the late evening/night hours). This role requires registering patients as needed whether in the department, the exam rooms, or up in the tower in the patient's room. The positions for the Emergency department also pay extra shift differentials for swing, night, and weekend hours.

Under the general supervision of the Patient Access Supervisor, the Patient Access Rep performs imperative duties, including but not limited to:


  • Appointment scheduling
  • Registration and insurance verification
  • Telephone coverage and data entry
  • Filing protected health information (PHI)
  • Patient referrals and point-of-service collections


In this role, the Patient Access Rep is also responsible for thoroughly and accurately describing the various compliance and regulatory documents that Asante is required to present to patients - while always being aware of maintaining patient relations, customer satisfaction, and Asante's financial solvency.




  • Associate's degree in business, healthcare, or related field is preferred




  • Patient registration, or related customer service, administrative, and/or data entry experience is required




  • Certified Healthcare Access Associate through the National Association of Healthcare Access Management, preferred


What We Offer for Full and Part-time Positions


  • Competitive starting wage
  • Comprehensive benefits including medical, dental, vision, and wellness
  • Excellent retirement package with up to 6% employer contribution
  • Generous Earned Time Off
  • Tuition reimbursement after one year of service

What We Offer Our Flexible Workforce (Per diem/On-call)


  • Competitive starting wage
  • An additional 15% on top of the base hourly rate (if not an employee already in a benefited position)
  • Benefit option available through the Asante Flexible Workforce plan
  • Excellent retirement package with up to a 6% employer contribution



Asante is more than a great hospital system in an amazing location. We are a community of passionate providers and service-focused caregivers who collaborate to deliver amazing patient outcomes; a place where titles don't matter as much as your creativity, drive, and passion. Our culture, values and people create an environment of sustained medical excellence.

About Asante and Southern Oregon

Asante is a local, community owned and governed, not-for-profit organization that provides comprehensive health care services to more than 550,000 people in a nine-county area of Southern Oregon and Northern California. It includes Asante Ashland Community Hospital in Ashland, Asante Rogue Regional Medical Center in Medford, Asante Three Rivers Medical Center in Grants Pass, Asante Physician Partners throughout the Rogue Valley, and additional health care partnerships. Virtually all medical specialties and services are represented within an organization dedicated to providing exceptional care. With over 5,000 employees, Asante's entities offer outstanding opportunities for career advancement and professional growth. At Asante your work positively impacts your family, friends, neighbors and the community. Experience the difference in how you work, how you live and how you connect.

At Asante we are defined by our values - traits that guide us as we serve patients and the community:

Excellence - Respect - Honesty - Service - Teamwork

Asante is an equal opportunity employer. We are committed to employ and advance in employment women, minorities, qualified individuals with disabilities and protected veterans.

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