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Customer Service Specialist - Patient Financial Services

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Req #: 12398
Entity: Asante Corporate
Location: Medford, OR
Department: Patient Accounting
Shift: Primarily Mon - Fri / 8AM - 5PM
Union Position: No
FTE: 1.000000
Schedule: Full Time
Salary: $18.09 - $24.88 depending on qualifications

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Customer Service Specialist - Patient Financial Services

Additional Position Details: FTE: 1.000000 | Full Time | Primarily Mon - Fri / 8AM - 5PM

Position Summary

The Customer Service Specialist answers all incoming calls and emails to Patient Financial Services and assists patients and/or insurance companies with questions and concerns regarding professional and hospital billing by performing account analysis to deliver a seamless customer services experience across a broad range of touch points. The Customer Service Specialist also resolves all account inquiries received in a prompt and accurate fashion; and utilizes medical billing knowledge as well as collection workflows to effectively collect from and provide financial resources to patients/insurance.



  • High school diploma, GED, or equivalent experience demonstrating the ability to effectively communicate as needed for the position is required.
  • Associate degree in business, finance, or related field, preferred.


  • Minimum 2 years of customer service, medical finance, patient registration, or credit collections experience (preferably in a hospital billing setting) is required

Required Knowledge/Skills/Abilities

  • Knowledge of general accounting principles.
  • Knowledge of local, state, and federal healthcare regulations and general knowledge of hospital billing practices.
  • Excellent customer service skills with demonstrated compassion and empathy.
  • Strong verbal and written communication skills, basic math skills, demonstrated computer skills, and ability to multi-task.

What We Offer

  • Competitive starting wage
  • Comprehensive benefits including medical, dental, vision, and wellness
  • Excellent retirement package with up to 6% employer contribution
  • Generous Earned Time Off
  • Tuition Reimbursement Program

Why Asante

Asante is more than a great hospital system in an amazing location. We are a community of passionate providers and service-focused caregivers who collaborate to deliver amazing patient outcomes; a place where titles don't matter as much as your creativity, drive, and passion. Our culture, values and people create an environment of sustained medical excellence.

More About Asante and Southern Oregon

Asante is a local, community owned and governed, not-for-profit organization that provides comprehensive health care services to more than 550,000 people in a nine-county area of Southern Oregon and Northern California. It includes Asante Ashland Community Hospital in Ashland, Asante Rogue Regional Medical Center in Medford, Asante Three Rivers Medical Center in Grants Pass, Asante Physician Partners throughout the Rogue Valley, and additional health care partnerships. Virtually all medical specialties and services are represented within an organization dedicated to providing exceptional care. With over 5,000 employees, Asante's entities offer outstanding opportunities for career advancement and professional growth. At Asante your work positively impacts your family, friends, neighbors and the community. Experience the difference in how you work, how you live and how you connect.

At Asante we are defined by our values - traits that guide us as we serve patients and the community:

Excellence - Respect - Honesty - Service - Teamwork

Asante is an equal opportunity employer. We are committed to employ and advance in employment women, minorities, qualified individuals with disabilities and protected veterans.

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