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ITS Supervisor - Desktop Services

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Req #: 13058
Entity: Asante Corporate
Location: Medford, OR
Department: ITS Desktop Services
Shift: Primarily Mon - Fri / 8AM - 5PM
Union Position: No
FTE: 1.000000
Schedule: Full Time
Salary: $51.46 - $70.76 depending on qualifications

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ITS Supervisor - Desktop Services

Additional Position Details: FTE: 1.000000 | Full Time | Primarily Mon - Fri / 8AM - 5PM | Hybrid work onsite and at home

Position Summary

The ITS Supervisor is responsible for staff-level leadership and supervision within the ITS Department. Duties including scheduling, system go-live and support, shift assignments, systems queue monitoring and incident assignments. The Supervisor provides hour-to-hour and day-to-day leadership and supervision for Systems Engineers, Systems Analysts, ITS Trainers and Team Leads. ITS Supervisors will assist with implementations, upgrades, and support processes as well as support of other application teams. This position is also involved with providing technologies that support Health Information Exchanges, Web based systems and data sharing which assist in strengthening relationships and connectivity with our community providers. The Supervisor provides management and support for reporting and procedure development. May be required to support a variety of off hours and at a variety of locations and may include on-call work.



  • Bachelor's Degree, or equivalent combination of education and or experience (meaning at least 4 years of additional experience if no degree), is required.
  • Master's Degree in Business, Healthcare, IT, or related field, preferred.


  • Minimum of 5 years progressively responsible experience in an IT, healthcare, and/or clinical environment dealing with the implementations, support of clinical and/or financial systems, or working directly with desktop and related systems and supporting end users of these devices is required.

For this ITS Desktop Services Supervisor role, the following qualifications are highly desired:

  • Experience in desktop configuration management, including Active Directory Group Policy, and configuration management tools such as Microsoft Systems Center Configuration Manager and Windows Server Update Services.
  • Experience with Remote Monitoring and Management (RMM) and Enterprise Mobility Management (EMM) system management.
  • Direct supervisory experience.
  • Work experience in a healthcare environment.
  • Project management experience.

Preferred Certifications

  • Certification or Proficiency in area of specialty.
  • Microsoft (MTA, MCSA, MCSE), (CompTIA A+, Network+, Server+, Linux+, Healthcare IT Tech), ITIL/ITMS/KMS, and other relevant IT industry certifications.

What We Offer

  • Competitive starting wage.
  • Comprehensive Total Rewards package including medical, dental, vision, and wellness; retirement plan with up to a 6% employer contribution; and a generous paid time off policy that increases with years of service.
  • Tuition Reimbursement after 1 year of service.

Why Asante

Asante is more than a great hospital system in an amazing location. We are a community of passionate providers and service-focused caregivers who collaborate to deliver amazing patient outcomes; a place where titles don't matter as much as your creativity, drive, and passion. Our culture, values and people create an environment of sustained medical excellence. For more on our story and award-winning health care, click HERE.

More About Asante and Southern Oregon

Asante is a local, community owned and governed, not-for-profit organization that provides comprehensive health care services to more than 550,000 people in a nine-county area of Southern Oregon and Northern California. It includes Asante Ashland Community Hospital in Ashland, Asante Rogue Regional Medical Center in Medford, Asante Three Rivers Medical Center in Grants Pass, Asante Physician Partners throughout the Rogue Valley, and additional health care partnerships. Virtually all medical specialties and services are represented within an organization dedicated to providing exceptional care. With over 5,000 employees, Asante's entities offer outstanding opportunities for career advancement and professional growth. At Asante your work positively impacts your family, friends, neighbors, and the community. Experience the difference in how you work, how you live and how you connect.

At Asante we are defined by our values - traits that guide us as we serve patients and the community:

Excellence - Respect - Honesty - Service - Teamwork

Asante is an equal opportunity employer. We are committed to employ and advance in employment women, minorities, qualified individuals with disabilities and protected veterans.

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