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Patient Relations Coordinator

Req #: 13594
Entity: Asante Corporate
Location: Medford, OR
Department: Risk Management
Shift: 1st Shift - Days
Union Position: No
FTE: 1.000000
Schedule: Full Time
Salary: $23.28 - $32.02 depending on qualifications

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Patient Relations Coordinator

Patient Relations Coordinator

The Coordinator for Patient Relations is responsible for developing, implementing, and coordinating our patient relations program. They address complaints and concerns from patients and their friends and family, within a timely manner and work with staff to resolve their complaints. They operate by representing the welfare of the patient and family or opposing relationships by developing rapport with the families and healthcare providers for the benefit of the patient.

The coordinator will educate patients, family members and professional staff regarding patient rights, advocating for a satisfactory resolution for all involved. This individual will also facilitate programs such as our service recovery and our peer review process.

Qualifications

Education/Certification

Bachelor's degree or equivalent education and experience required

Completion of the Patient Advocacy Certificate Program preferred

Experience

2 years related experience in a healthcare setting with regular patient contact and an understanding of hospital policies and procedures

Knowledge and experience in compliant resolution management, patient advocacy and medical ethics

Total Rewards

Competitive Salary

Comprehensive benefits including medical, dental and vision

Generous Earned Time Off - Enjoy a healthy work/life balance!

Excellent Retirement Package with up to 6% employer contribution

Competitive Tuition Reimbursement and Repayment Programs!

About Asante

At Asante, we believe that we are defined by our values - the traits that guide us as we serve patients and the community:

Excellent - Respect - Honesty - Service - Teamwork

    Asante is an equal opportunity employer. We are committed to employ and advance in employment women, minorities, qualified individuals with disabilities and protected veterans.

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