Manager of HR Operations

Manager of HR Operations

Manager of HR Operations

The Manager of HR Operations and Employee Service Center ensures the effective functioning of HR processes and systems. Providing insights and data-driven recommendations to optimize human resources functions. Oversees the Employee Service Center, managing a team of HR professionals to provide high-quality customer service and support on a wide range of HR inquiries, transactions, and processes.

Key Responsibilities

• Monitor service center metrics and key performance indicators (KPIs) to assess performance, identify areas for improvement, and drive continuous improvement initiatives
• Foster a customer-centric culture within the Employee Service Center, emphasizing empathy, professionalism, and responsiveness in all interactions with employees, managers, and stakeholders
• Monitor customer feedback and satisfaction scores and implement corrective actions as needed to address areas for improvement
• Ensure accurate and consistent interpretation and application of HR policies, procedures, and guidelines in responding to inquiries and processing transactions

Qualifications

Experience

• 5 years' experience in HR operations, HRIS systems, and employee service delivery required
• Strong knowledge of HRIS platforms, benefits administration, payroll processing, and HR compliance requirements required
• Demonstrated success leading and developing high-performing teams, with a focus on customer service excellence and continuous improvement required
• Healthcare experience preferred
• Leadership experience preferred

Education

• Bachelor's degree in Human Resources, Business Administration, or a related field required
• Master's degree in Human Resources, Business Administration, or a related field preferred

What We Offer

• Earn a competitive and highly progressive leadership salary
• Benefit from health plans that are focused on health and wellness including medical, dental, vision and wellness beginning within 30 days of hire
• Experience a healthy work-life balance with our generous earned time off (ETO)
• Continue to enhance your education through our tuition reimbursement and tuition repayment plans

At Asante we believe that we are defined by our values - the traits that guide us as we serve patients and the community:

Excellence - Respect - Honesty - Service - Teamwork

Asante is an equal opportunity employer. We are committed to employ and advance in employment women, minorities, qualified individuals with disabilities and protected veterans.