Customer Service Rep

Customer Service Rep

Additional Position Details: FTE: 1.0 | Full Time | Day and Swing Shifts/may include some weekend shifts

Salary: Wages start at $16.47 an hour and the midpoint is $20.60 an hour. Increases are based years of experience in the field. Plus, you will earn extra shift differentials for swing, night, and weekend hours:

• $1.16 extra for working between 3:00pm - 11:00pm
• $2.00 extra for working between 11:01pm and 7:00am
• $0.99 extra for working weekends

Position Summary

The Customer Service Representative is the primary link between the customer and the Guest Services Department in the delivery of prompt, efficient, customer focused service. This person actively demonstrates personal daily involvement, visibility, open mindedness, maturity, professionalism and a sense of urgency in dealing with both external and internal customers. The Customer Service Rep must be able to identify customer needs, manage multiple interruptions, prioritize requests and route them to the appropriate personnel within established time frames as well as have the ability to communicate the mission of Guest Services to customers and knowledgeable of the processes, products and resources managed through Guest Services. This role requires performing clerical duties and providing administrative assistance to the Director, Regional Managers, Zone Managers or other members of the Guest Services leadership team. This may include, but is not limited to, maintaining records; developing and maintaining MSDS records; weekly, monthly, quarterly or annual reports; minute taking; coordinating training and meeting sessions; scheduling rooms; arranging catering; and maintaining training documentation. Also performs and coordinates a variety of duties related to, but not limited to, answering telephones, scheduling, dispatch, data entry, mail distribution, PBX functions (future), 2 way radio and/or pager (future), and demonstrates proper use of job related office equipment and supplies.

Qualifications

• High school diploma, GED, or equivalent experience demonstrating the ability to effectively communicate as needed for the position is required.
• Minimum 2 years of previous customer service or related on-the-job experience, such as secretarial/clerical experience in a fast-paced, professional environment, is required.

Total Rewards Package

• Earn a competitive and progressive salary
• Benefit from health plans that are focused on health and wellness including medical, dental, vision and wellness beginning within 30 days of hire
• Plan for your future with a retirement package that includes up to 6% employer contribution
• Experience a healthy work-life balance with our generous earned time off (ETO)
• Continue to enhance your education through our tuition reimbursement and tuition repayment plans

At Asante, we are guided by our values below. Explore Asante more by visiting www.asante.org/careers

Excellence - Respect - Honesty - Service - Teamwork

Asante is an equal opportunity employer. We are committed to employ and advance in employment women, minorities, qualified individuals with disabilities and protected veterans.