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Patient Service Rep - Imaging

Req #: 6204
Entity: Asante Ashland Community Hospital
Location: Ashland, OR
Department: Radiology
Shift: Variable Hours/Variable Days
Union Position: No
FTE: 0.000001
Schedule: On Call
Salary: Depending on qualifications

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Patient Service Rep - Imaging

Status: Flexible Workforce (extra 15% paid on top of the base hourly wage). Extra shift differential also paid for swing shift hours.

Work Schedule: This is a Flexible Workforce position for extra coverage as needed. Hour will primarily be day shifts ranging from 7:00am to 5:30 pm, as well as swing shift coverage from 11:30am to 8:00pm.

Candidates at either the Patient Service Rep 1 or 2 level will be considered (details noted below).

Salary: Based level of position, qualifications, and years of relevant experience


Why Asante

Asante is more than a great hospital system in an amazing location. We are a community of passionate providers and service-focused caregivers who collaborate to deliver amazing patient outcomes; a place where titles don't matter as much as your creativity, drive, and passion. Our culture, values and people create an environment of sustained medical excellence.

Position Summary

Under general supervision, the Patient Service Representative performs a variety of support functions for a department and/or program. Duties may include all or part of the following: Greeting, instructing, and directing patients and visitors; scheduling, phones, registration, medical records, and verifying pre-authorization for treatment from insurance, Medicare or other agencies for patients; serving as liaison between the patient and medical support staff; providing imaging tech assistance; acting as cashier, receptionist and referral clerk; maintaining records; completing data entry; and monitoring office services and supplies.

As a Patient Service Rep for Imaging Services Admin, you will have the opportunity to:

  • Greet and interview outpatients and/or family members for pertinent information regarding imaging appointments, confirmation of exam times, and communication of any scheduling changes or delays
  • Register patients for outpatient imaging appointments, and verify demographics, insurance verification, and eligibility
  • Place orders for exams through the EPIC System and verify all information on written and electronic orders is correct including proper ICD-10 codes for the diagnosis, the necessary CPT codes, and physician signature
  • Schedule appointments for all of Diagnostic Imaging, obtain complete history and pertinent information regarding exams, request required labs, prep patients for specific exams, and obtain prior comparisons and reports
  • Actively promote positive working relationships with other internal and external medical staff members
  • Demonstrate the ability to work in a fast-paced environment, multi-task easily, and provide excellent phone etiquette and professional office skills
  • Cross train to all jobs in the Imaging Front office, MRI Imaging office, and assist technologists
  • Actively participate in department meetings and performance improvement activities

Qualifications

Education

  • High school diploma, GED, or equivalent experience demonstrating the ability to effectively communicate as required for the position

Experience

  • For the PSR-1 level: Previous clerical, administrative, healthcare, or customer service experience, or equivalent education, is required
  • For the PSR-2 level: At least 2 years of relevant front desk customer-related experience, preferably in a healthcare setting, is required

Licensure/Certifications

  • BLS: Basic Life Support for the Healthcare Provider certified by the American Heart Association (AHA) is required within 3 months of start date

What We Offer Our Flexible Workforce (on-call)

  • Competitive starting wage
  • An additional 15% on top of the base hourly rate (if not an employee already in a benefited position)
  • Excellent retirement package with up to 6% employer contribution
  • Benefit option available through the Asante Flexible Workforce plan

About Asante and Southern Oregon

Asante is a local, community owned and governed, not-for-profit organization that provides comprehensive health care services to more than 550,000 people in a nine-county area of Southern Oregon and Northern California. It includes Asante Ashland Community Hospital in Ashland, Asante Rogue Regional Medical Center in Medford, Asante Three Rivers Medical Center in Grants Pass, Asante Physician Partners throughout the Rogue Valley, and additional health care partnerships. Virtually all medical specialties and services are represented within an organization dedicated to providing exceptional care. With over 5,000 employees, Asante's entities offer outstanding opportunities for career advancement and professional growth. At Asante your work positively impacts your family, friends, neighbors and the community. Experience the difference in how you work, how you live and how you connect.

At Asante we are defined by our values - traits that guide us as we serve patients and the community:

Excellence - Respect - Honesty - Service - Teamwork

Asante is an equal opportunity employer. We are committed to employ and advance in employment women, minorities, qualified individuals with disabilities and protected veterans.

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