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Patient Service Rep 1 ARRMC (Infusion Therapy)

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Req #: 8063
Entity: Asante Rogue Regional Medical Center
Location: Medford, OR
Department: Infusion Therapy
Shift: 1st Shift - Days
Union Position: No
FTE: 0.000001
Schedule: On Call
Salary: $15.65 - $21.51 depending on qualifications

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Patient Service Rep 1 ARRMC (Infusion Therapy)

Additional Position Details:

For this role, we will consider candidates at either the Patient Service Rep 1 or Patient Service Rep 2 levels for this position. Requirements for each level noted below. Salary is based on years of relevant experience and level of position.


WHY ASANTE

Asante is more than a great hospital system in an amazing location. We are a community of passionate providers and service-focused caregivers who collaborate to deliver amazing patient outcomes; a place where titles don't matter as much as your creativity, drive, and passion. Our culture, values and people create an environment of sustained medical excellence.

POSITION SUMMARY

The Patient Services Representative (PSR), under general supervision, is a multi-tasking position performing a variety of support functions for medical clinics. Duties may include all or part of the following: greeting and directing patients and visitors, telephone management, scheduling, registration, copay collections, time of service account management, charge entry, appropriate cash and end-of-day closure procedures.

The PSR ensures all provider schedules are appropriately populated, telephones are responded to according to established protocols, and complete registration information is captured prior to, or during each patient visit. In this role, the PSR will perform appropriate and timely charge entry for all patients' visits, manage cash drawers according to established protocols, post cash to patient's accounts, and manage patient responsible account balances at the time of service. Collaborative interaction with patients, physicians, other staff members and management, patient satisfaction and accurate processing of all front-end functions are integral to the success of this position.

QUALIFICATIONS

Education

  • High School Diploma, GED or equivalent experience demonstrating the ability to effectively communicate as needed for the position is required for both PSR-1 and PSR-2 levels

Required experience for the Patient Service Rep 1 level:

  • Previous clerical, administrative, healthcare, or customer service experience, or equivalent education

Required experience for the Patient Service Rep 2 level:

  • Minimum 2 years of relevant front-desk customer related experience preferably in a healthcare setting

What We Offer for Full and Part-Time Positions

  • Competitive starting wage
  • Comprehensive benefits including medical, dental, vision, and wellness
  • Excellent retirement package with up to 6% employer contribution
  • Generous Earned Time Off
  • Tuition reimbursement after one year of service

What We Offer Our Flexible Workforce (Per diem/On-call)

  • Competitive starting wage
  • An additional 15% on top of the base hourly rate (if not an employee already in a benefited position)
  • Benefit option available through the Asante Flexible Workforce plan
  • Excellent retirement package with up to a 6% employer contribution

About Asante and Southern Oregon

Asante is a local, community owned and governed, not-for-profit organization that provides comprehensive health care services to more than 550,000 people in a nine-county area of Southern Oregon and Northern California. It includes Asante Ashland Community Hospital in Ashland, Asante Rogue Regional Medical Center in Medford, Asante Three Rivers Medical Center in Grants Pass, Asante Physician Partners throughout the Rogue Valley, and additional health care partnerships. Virtually all medical specialties and services are represented within an organization dedicated to providing exceptional care. With over 5,000 employees, Asante's entities offer outstanding opportunities for career advancement and professional growth. At Asante your work positively impacts your family, friends, neighbors and the community. Experience the difference in how you work, how you live and how you connect.

At Asante we are defined by our values - traits that guide us as we serve patients and the community:

Excellence - Respect - Honesty - Service - Teamwork

Asante is an equal opportunity employer. We are committed to employ and advance in employment women, minorities, qualified individuals with disabilities and protected veterans.

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