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Coordinator of Patient Relations

Req #: 8573
Entity: Asante Corporate
Location: Medford, OR
Department: Risk Management
Shift: Primarily Mon - Fri / 8AM - 5PM
Union Position: No
FTE: 1.000000
Schedule: Full Time
Salary: $22.83 - $31.39 depending on qualifications

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Coordinator of Patient Relations

Additional Position Details:

This is a remote/work from home position - however, due to our pay practices, qualified candidates must reside in one of the following states: OR, WA, CA, NV, CO, AZ, ID, KY, TN, GA, NC, OK, TX, MA, PA, FL, ME, ND, MO, AK. While candidates need to live or relocate to one of the aforementioned states, working remotely will require reliable broadband internet and personal cell phone service. Remote work may include day-to-day operations, off hour on-call coverage, or online training. Salary is based on qualifications and years of relevant experience.

WHY ASANTE

Asante is more than a great hospital system in an amazing location. We are a community of passionate providers and service-focused caregivers who collaborate to deliver amazing patient outcomes; a place where titles don't matter as much as your creativity, drive, and passion.

Our culture, values and people create an environment of sustained medical excellence. All three Asante hospitals have earned five stars from CMS for overall quality -- the top rating given. In fact, Asante accounts for three of the five Oregon hospitals to achieve this rare honor.

POSITION SUMMARY

The Patient Relations Coordinator serves as a liaison between patients, family members and hospital staff to facilitate the resolution of complaints and concerns for the purpose of meeting the DNV expectations and maximizing patient satisfaction and loyalty. Also educates patients, family members and the professional staff regarding patient rights and advocates for a satisfactory resolution for all involved; facilitates the service recovery program; and develops, implements and coordinates the advance care planning program. Responsibilities may also include the peer review process and the lost and found program.

QUALIFICATIONS

Education

  • Bachelor's degree or the equivalent in education and experience is required
  • Master's degree preferred

Experience

  • Minimum 2 years of related experience in a healthcare setting with regular patient contact and an understanding of hospital policies and procedures is required

Licensure/Certifications

  • Completion of the Patient Advocacy Certification Program, preferred

What We Offer

  • Competitive starting wage
  • Comprehensive benefits including medical, dental, vision, and wellness
  • Excellent retirement package with up to 6% employer contribution
  • Generous Earned Time Off
  • Tuition reimbursement after one year of service

About Asante and Southern Oregon

Asante is a local, community owned and governed, not-for-profit organization that provides comprehensive health care services to more than 550,000 people in a nine-county area of Southern Oregon and Northern California. It includes Asante Ashland Community Hospital in Ashland, Asante Rogue Regional Medical Center in Medford, Asante Three Rivers Medical Center in Grants Pass, Asante Physician Partners throughout the Rogue Valley, and additional health care partnerships. Virtually all medical specialties and services are represented within an organization dedicated to providing exceptional care. With over 5,000 employees, Asante's entities offer outstanding opportunities for career advancement and professional growth. At Asante your work positively impacts your family, friends, neighbors and the community. Experience the difference in how you work, how you live and how you connect.

At Asante we are defined by our values - traits that guide us as we serve patients and the community:

Excellence - Respect - Honesty - Service - Teamwork

Asante is an equal opportunity employer. We are committed to employ and advance in employment women, minorities, qualified individuals with disabilities and protected veterans.

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