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Patient Service Rep 1 - Wound Care Clinic

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Req #: 8389
Entity: Asante Rogue Regional Medical Center
Location: Medford, OR
Department: Wound Care Clinic
Shift: Primarily Mon - Fri / 8AM - 5PM
Union Position: No
FTE: 0.800000
Schedule: Part Time
Salary: $15.65 - $19.56 depending on qualifications

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Patient Service Rep 1 - Wound Care Clinic

Additional Position Details:

This position is for the Wound Care Clinic based out of Asante Rogue Regional Medical Center (ARRMC). This position will work variable days Monday through Friday.


Asante is more than a great hospital system in an amazing location. We are a community of passionate providers and service-focused caregivers who collaborate to deliver amazing patient outcomes; a place where titles don't matter as much as your creativity, drive, and passion. Our culture, values and people create an environment of sustained medical excellence.


The Patient Services Representative 1 (PSR), under general supervision, is a multi-tasking position performing a variety of support functions for medical clinics. Duties may include all or part of the following: greeting and directing patients and visitors, telephone management, scheduling, registration, copay collections, time of service account management, charge entry, appropriate cash and end-of-day closure procedures.

The PSR ensures all provider schedules are appropriately populated, telephones are responded to according to established protocols, and complete registration information is captured prior to, or during each patient visit. In this role, the PSR will perform appropriate and timely charge entry for all patients' visits, manage cash drawers according to established protocols, post cash to patient's accounts, and manage patient responsible account balances at the time of service. Collaborative interaction with patients, physicians, other staff members and management, patient satisfaction and accurate processing of all front-end functions are integral to the success of this position.



  • High School Diploma, GED or equivalent experience demonstrating the ability to effectively communicate as needed for the position is required


  • Previous clerical, administrative, healthcare, or customer service experience, or equivalent education, is required

Required Skills

  • Must demonstrate the ability to interact with personnel of all levels within the organization and work within a multi-disciplinary team environment
  • Ability to communicate effectively with internal and external clients, possessing strong customer service skills
  • Demonstrate excellent interpersonal skills, strong customer orientation and an outgoing, pleasant demeanor
  • Ability to work independently, demonstrate teamwork to ensure a highly effective team, organize and implement assigned tasks
  • Flexibility schedule to meet department needs for coverage

What We Offer

  • Competitive starting wage
  • Comprehensive benefits including medical, dental, vision, and wellness
  • Excellent retirement package with up to 6% employer contribution
  • Generous Earned Time Off
  • Tuition reimbursement after one year of service

About Asante and Southern Oregon

Asante is a local, community owned and governed, not-for-profit organization that provides comprehensive health care services to more than 550,000 people in a nine-county area of Southern Oregon and Northern California. It includes Asante Ashland Community Hospital in Ashland, Asante Rogue Regional Medical Center in Medford, Asante Three Rivers Medical Center in Grants Pass, Asante Physician Partners throughout the Rogue Valley, and additional health care partnerships. Virtually all medical specialties and services are represented within an organization dedicated to providing exceptional care. With over 5,000 employees, Asante's entities offer outstanding opportunities for career advancement and professional growth. At Asante your work positively impacts your family, friends, neighbors and the community. Experience the difference in how you work, how you live and how you connect.

At Asante we are defined by our values - traits that guide us as we serve patients and the community:

Excellence - Respect - Honesty - Service - Teamwork

Asante is an equal opportunity employer. We are committed to employ and advance in employment women, minorities, qualified individuals with disabilities and protected veterans.

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