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Supv Patient Access (ATRMC ED)

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Req #: 8859
Entity: Asante Corporate
Location: Grants Pass, OR
Department: Patient Registration
Shift: Primarily Mon - Fri / 8AM - 5PM
Union Position: No
FTE: 1.000000
Schedule: Full Time
Salary: $28.37 - $39.00 depending on qualifications

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Supv Patient Access (ATRMC ED)

FTE/Hours:FTE: 1.000000
Salary: Based on years of relevant experience


Asante is more than a great hospital system in an amazing location. We are a community of passionate providers and service-focused caregivers who collaborate to deliver amazing patient outcomes; a place where titles don't matter as much as your creativity, drive, and passion. Our culture, values and people create an environment of sustained medical excellence.


The Patient Access Supervisor contributes to Asante's operations by planning, designing, implementing, and maintaining programs, policies, and management systems in all facets of the Department. This includes working closely with staff on collaborative functions required to effectively gather information needed for billing and collection; serving as a role model for ethical management behavior and promoting an awareness and understanding of positive ethical and moral principles consistent with the mission, vision, and values of Asante.

As the Patient Access Supervisor for Emergency Services, you will have the opportunity to:

Build and manage the workforce based on organizational goals, budget considerations, and staffing needs while ensuring employees are appropriately recruited, selected, evaluated, and rewarded

  • Hire, supervise, evaluate, mentor, and counsel staff regarding performance, conduct, attendance and other related matters
  • Ensure a staffing configuration, inclusive of a contingency plan, so needs of the department and the organization are met through day-to-day monitoring of activities and collaborative planning for projects
  • Maintain appropriate staffing levels and administer the following: competency assessments, staff orientations, ongoing education programs, and development courses in all areas of responsibility
  • Develop plans, goals, and implementation strategies in support of the organizational mission, vision, and business objectives
  • Encourage creative tension and differences of opinions; anticipate and take steps to prevent counterproductive confrontations; manage and resolve conflicts and disagreements in a constructive manner while fostering teamwork among staff
  • Inspire and foster a team commitment, spirit, pride, and trust to include facilitating cooperation and motivating team members to accomplish group goals
  • Develop the ability of others to perform and contribute to the organization by providing regular feedback, coaching, mentoring, and developmental opportunities to learn through formal and informal methods
  • Hold self and others accountable for measurable high-quality, timely, and cost-effective results to include determining objectives, setting priorities, delegating work, accepting responsibility for mistakes, and complying with established control systems and rules



  • Associate Degree in Business, Healthcare or related field, or the equivalent combination of education and/or experience, is required
  • Bachelor's degree in Business, Healthcare, or related field preferred


  • Minimum 3 years of progressively more responsible hospital-based experience in patient registration or patient access, volunteer services, guest services, facilities, or related field is required
  • Experience and/or background in Emergency Services or emergency department environment, preferred


  • CHAM: Certified Healthcare Access Manager, preferred

What We Offer

  • Competitive starting wage
  • Comprehensive benefits including medical, dental, vision, and wellness
  • Excellent retirement package with up to 6% employer contribution
  • Generous Earned Time Off
  • Tuition reimbursement after one year of service

About Asante and Southern Oregon

Asante is a local, community owned and governed, not-for-profit organization that provides comprehensive health care services to more than 550,000 people in a nine-county area of Southern Oregon and Northern California. It includes Asante Ashland Community Hospital in Ashland, Asante Rogue Regional Medical Center in Medford, Asante Three Rivers Medical Center in Grants Pass, Asante Physician Partners throughout the Rogue Valley, and additional health care partnerships. Virtually all medical specialties and services are represented within an organization dedicated to providing exceptional care. With over 5,000 employees, Asante's entities offer outstanding opportunities for career advancement and professional growth. At Asante your work positively impacts your family, friends, neighbors and the community. Experience the difference in how you work, how you live and how you connect.

At Asante we are defined by our values - traits that guide us as we serve patients and the community:

Excellence - Respect - Honesty - Service - Teamwork

Asante is an equal opportunity employer. We are committed to employ and advance in employment women, minorities, qualified individuals with disabilities and protected veterans.

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