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Resident Aide ATRMC (TRCH Family House)

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Req #: 8734
Entity: Asante Three Rivers Medical Center
Location: Grants Pass, OR
Department: TRCH Family House
Shift: Variable Schedule Days
Union Position: No
FTE: 0.500000
Schedule: Part Time
Salary: $14.70 - $16.50 depending on qualifications

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Resident Aide ATRMC (TRCH Family House)

WHY ASANTE

Asante is more than a great hospital system in an amazing location. We are a community of passionate providers and service-focused caregivers who collaborate to deliver amazing patient outcomes; a place where titles don't matter as much as your creativity, drive, and passion. Our culture, values and people create an environment of sustained medical excellence. All three Asante hospitals have earned five stars from CMS for overall quality -- the top rating given. In fact, Asante accounts for three of the five Oregon hospitals to achieve this rare honor.

POSITION SUMMARY

At Asante, the Three Rivers Medical Center Family House offers affordable, temporary lodging for patients and their visitors receiving care at Asante Three Rivers Medical Center. This 8,000-square-foot facility offers community and privacy and features guest rooms with private baths with two of the rooms accessible to guests with disabilities.

The Resident Aide for Asante is on duty and available at scheduled times to ensure that guests staying at the Family House have a safe, clean, supportive home away from home while they or their family member is receiving treatment at Asante. In this role, the Resident Aide performs a variety of duties related to providing support for all guests, outpatients and their families who are utilizing the Asante Guest houses. Responsibilities include maintaining the kitchen, laundry areas and equipment in a clean, sanitary and safe condition; and effectively maintaining a clean, healthy and safe as possible environment through the use of appropriate asepsis techniques. The ideal candidate demonstrates flexibility, strong problem solving and emergency decision making abilities.

What You'll Do

  • Present guests with an effective orientation to enhance the quality of their stay. This includes clearly communicating the rules and receiving verbal and signed confirmation that the guest will abide within the rules; identifying the special needs of guests and assisting or directing to the appropriate provider when possible; guiding guests through a tour of the house; and entering guest information in the Raiser's Edge database on the computer.
  • Provide guest support to ensure customer satisfaction. This includes greeting guests to make them feel at home; spending time visiting with guests in the common area; and having the ability to accept interrupted sleep time in a courteous, professional manner.
  • Ensure compliance with Family House rules in a supportive way. This includes maintaining the confidentiality of guests and patient situations.
  • Ensure the safety of all guests and staff of the Family House. This includes using Universal Precautions where applicable; and completing routine checks of the house to ensure that hazards are not present.
  • Ensure the Family House housekeeping presentation is of the highest quality. This includes maintaining cleanliness and thorough sanitization of the guest rooms and common areas; reporting maintenance issues in a timely manner; and encouraging guests to participate in communal household chores.

QUALIFICATIONS

Education

  • High school diploma, GED, or equivalent experience demonstrating the ability to effectively communicate as needed for the position is required
  • Associates degree in business or healthcare related field, preferred

Experience

  • Previous customer service experience preferably in a home care, hospice or health care setting is required
  • Previous healthcare and/or hospitality experience, preferred
  • Computer/word processing skills, preferred

What We Offer for Full and Part-time Positions

  • Competitive starting wage
  • Comprehensive benefits including medical, dental, vision, and wellness
  • Excellent retirement package with up to 6% employer contribution
  • Generous Earned Time Off
  • Tuition reimbursement after one year of service

About Asante and Southern Oregon

Asante is a local, community owned and governed, not-for-profit organization that provides comprehensive health care services to more than 600,000 people in a nine-county area of Southern Oregon and Northern California. It includes Asante Ashland Community Hospital in Ashland, Asante Rogue Regional Medical Center in Medford, Asante Three Rivers Medical Center in Grants Pass, Asante Physician Partners throughout the Rogue Valley, and additional health care partnerships. Virtually all medical specialties and services are represented within an organization dedicated to providing exceptional care. With over 5,000 employees, Asante's entities offer outstanding opportunities for career advancement and professional growth. At Asante your work positively impacts your family, friends, neighbors and the community. Experience the difference in how you work, how you live and how you connect.

At Asante we are defined by our values - traits that guide us as we serve patients and the community:

Excellence - Respect - Honesty - Service - Teamwork

Asante is an equal opportunity employer. We are committed to employ and advance in employment women, minorities, qualified individuals with disabilities and protected veterans

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