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Supervisor, Customer Service Center

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Req #: 9056
Entity: Asante Corporate
Location: Medford, OR
Department: Guest Services
Shift: Primarily Mon - Fri / 8AM - 5PM
Union Position: No
FTE: 1.000000
Schedule: Full Time
Salary: $21.44 - $29.48 depending on qualifications

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Supervisor, Customer Service Center

Why Asante

Asante is more than a great hospital system in an amazing location. We are a community of passionate providers and service-focused caregivers who collaborate to deliver amazing patient outcomes; a place where titles don't matter as much as your creativity, drive, and passion. Our culture, values and people create an environment of sustained medical excellence.

Position Summary

The Customer Service Center Supervisor is responsible for direct supervision of the Guest Services Call Center and Switchboard personnel and their related operations. They must have experience with phones systems and potentially serve as system super user and are expected to function in a staff role as necessary to meet department needs. This position reports to the Director of Support Services.

This role is responsible for the following:

  • Determining 24-hour staffing and scheduling needs for departments.
  • Developing and conducting ongoing competency assessments, practices and procedures.
  • Coordinating day-to-day activities of each department.
  • Performing data entry, reporting, and outcome-based measurement documentation.
  • Training new employees.
  • Conducting annual reviews with their teams.
  • Working with management in preparation of policy and procedures and with personnel recruitment and staff development.

Qualifications

Education

  • Required: High School diploma or equivalent
  • Preferred: Associate's degree in a related field

Experience

  • 3 years progressively responsible customer service experience and 2 years previous supervisory or leadership experience

What We Offer

  • Competitive starting wage
  • Comprehensive benefits including medical, dental, vision, and wellness
  • Excellent retirement package with up to 6% employer contribution
  • Generous Earned Time Off
  • Tuition reimbursement after one year of service

About Asante and Southern Oregon

Asante is a local, community owned and governed, not-for-profit organization that provides comprehensive health care services to more than 600,000 people in a nine-county area of Southern Oregon and Northern California. It includes Asante Ashland Community Hospital in Ashland, Asante Rogue Regional Medical Center in Medford, Asante Three Rivers Medical Center in Grants Pass, Asante Physician Partners throughout the Rogue Valley, and additional health care partnerships. Virtually all medical specialties and services are represented within an organization dedicated to providing exceptional care. With over 5,000 employees, Asante's entities offer outstanding opportunities for career advancement and professional growth. At Asante your work positively impacts your family, friends, neighbors and the community. Experience the difference in how you work, how you live and how you connect.

At Asante we are defined by our values - traits that guide us as we serve patients and the community:

Excellence - Respect - Honesty - Service - Teamwork

Asante is an equal opportunity employer. We are committed to employ and advance in employment women, minorities, qualified individuals with disabilities and protected veterans.

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